Privacy Policy

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Privacy Policy

The Owls Trust is a working name of The North Wales Bird Trust. Bodafon Farm Park, Llandudno, LL30 3BB. A charity registered in England and Wales (1085403)

Tel: 01492 870719



Privacy statement

At The Owls Trust, we are committed to protecting your privacy. This statement describes how The Owls Trust collects and uses personal information. The terms of this statement may change, so please check it from time to time.

Under the Data Protection Act 1998, we have a legal duty to protect any information we collect from you. We use appropriate technologies to safeguard your details and keep to strict security standards to prevent unauthorised access to them.

If you have any queries about this privacy statement, please contact us at

What information do we collect and how do we use it?

We obtain personal information from you and use it as follows:

Information requests

We use contact information from web forms, emails, mail and telephone to send you information or materials that you have requested. Your contact information is also used to contact you when necessary, for example, to fulfil a query or to provide a service.

Orders and donations

Any orders and donations you make will require personal and financial information. We will collect your contact information (such as contact details), and financial information (such as account numbers).

Contact information and financial information from the order, donation forms or enquiries are used to fulfil orders or provide services. Your contact information is also used to get in touch with you when necessary, for example, to be able to fulfil an order. Financial information that is collected is held securely and deleted on an ongoing basis (credit card details are not stored).

All financial information is taken on our behalf by Online Giving which is an FCA regulated entity, who are also under a legal and regulatory obligation to carry out anti-money laundering practices. They can be contacted at Registered office: Online Giving Ltd. Business & Technology Centre, Bessemer Drive, Stevenage, SG1 2DX.

We will not sell or exchange your details with other organisations other than where we have a duty to share your information with third parties, regulatory or law enforcement agencies if we believe in good faith that we are required by law to disclose it in connection with the detection of crime, the collection of taxes or duties, in order to comply with any applicable law or order of a court of competent jurisdiction, or in connection with legal proceedings.

Applying for a volunteering position with The Owls Trust

We will collect data about you, both personal data (such as your name and contact details) and also sensitive personal data (such as information in your CV). The personal data and sensitive personal data will be stored, processed, used and disclosed by us in the following ways:

  • To facilitate the recruitment process
  • To enable you to submit your CV.
  • To answer your questions and enquiries
  • To use your information on an anonymised basis to monitor compliance with our equal opportunities policy


 Cookies and IP addresses

We measure visits to our websites in order to improve their usability. The data we collect may contain personal information (an IP address and/or cookies). We do not link IP addresses to individuals. Your IP addresses are used for internal research and promotion purposes and are not provided to third parties. Cookies issued by us only contain a unique number and therefore contain no personal data. We do not link cookies to individuals other than to recognise repeat visits.

(IP address definition – An IP address is a series of numbers that identify computers on the internet. IP addresses can theoretically be linked to an individual. Such linking requires additional information (particularly from the internet provider who issued the IP address or from the visitor themselves). For that reason IP addresses are considered personal data.)

(Cookie definition – A cookie is a small file that is stored on the computer of a visitor when they visit a website. If they visit the website again, the cookie shows that it is a repeat visit. Because the visitor is recognised through the cookie, cookies are considered personal data. In addition, cookies may contain personal data themselves.)

Cookies on The Owls Trust website

We employ a number of cookies on our website in order to enhance the user experience and ensure that we are able to provide the relevant content that our visitors expect.
To do this we use a combination of session, persistent and third-party cookies.

Information about the cookies we employ

Session cookies

Session cookies allow our users to link their actions during browser sessions, they expire after a session and are not stored long term. We use this type of cookie to maintain a user session on the websites; we also use session cookies to collect data on how visitors use our website, for example: what type of browser they are using and which pages are popular.

Persistent cookies

Persistent cookies are stored on a user’s device in between browser sessions which allows the preferences or actions of the user across a site to be remembered. We use persistent cookies to make our website more accessible to users. These cookies help us to provide the user with the text size and colour options they require.

Third-party cookies

Third-party cookies are set by a domain other than the one visited by the user. We use these cookies for our work with third-party organisations, in particular, Google Analytics, to allow us to understand the journey that our visitors take to get to our website. For more information on Google Analytics’ commitment to GDPR, you can visit How Google complies with data protection laws on their platform.

Marketing (targeting or advertising) cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertisers. You can change the settings on your browser to prevent cookies from being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings.

To opt-out of Google’s DoubleClick use of cookies please visit or for any other marketing cookies

Access to your information

The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us at or by writing to The Owls Trust, Llandudno, LL30 3BB.

Users 17 and under

We do not knowingly collect or solicit personal information from anyone aged 17 or under or knowingly allow such persons to provide us with their personal information without a parent or guardian’s consent. If you are aged 17 or under, please get the permission of your parent or guardian before using our website. In the event that we learn we have collected personal information from anybody aged 17 or under and do not have the consent of a parent or guardian, we will delete that information as quickly as possible. If you believe that we might have any information from or about anybody aged 17 or under without the consent of a parent or guardian, please contact us immediately.

Information Security 

Our website is hosted in the United Kingdom on Esthetig’s servers in the 20i data centre within the Nottinghamshire area and within the European Economic Area. The following are some of our server’s security features.

  • 24h 7days a week 365 days a year onsite Technicians
  • Biometric Security, CCTV and firewalls
  • Advanced Fire Protection
  • Redundant Power Supplies, UPS and Generators
  • Timeline Backups
  • All traffic between this website and your browser is encrypted and delivered over HTTPS.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all the steps necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you give to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Changes to this privacy policy 

If this privacy policy changes in any way, we will put an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances.

What if I do not agree with this privacy policy?

If you do not agree to our processing of your data in the manner outlined in the policy, please do not submit any personal data to us.

Questions, comments and requests regarding this privacy policy are welcomed and may be sent to or by post to The Owls Trust, Llandudno, LL30 3BB.